This is in reference to the persistent problem we have been facing with the handset Lava Iris 404e. This was the 1st lava phone we had purchased & the experience has been completely annoying. Please note the trail of experiences we had faced. Firstly, only after 3 months of usage the back touch stopped working. We gave it to the service center & even after 1 month, the phone was not repaired. Then when we received we were asked to give it to another service center. We gave it there. Then after 2 weeks we received the phone and on checking we found out that the sound stopped working. We again gave it for repair, now on Saturday, i.e. 13 dec’14, we received & now the whole touch is not working.

A new replaced handset (same model or model of equivalent value)

Email Id: megha.malik.86.mm@gmail.