Shoddy treatment and Shunning of AMC commitment by LG Dear Sir This is second time I have a complaint about deficiency in services from LG, for their after sales service and commitment made to me. I purchased a Refrigerator model no. GL-278VA4ALDZFBN with serial no. 904NLDA001618. I purchased their “ Happy Living plan” vied receipt no. HLP no. JB 26440 effective from 28/04/2010 valid till 27/04/2014 which specifically mentions items covered under the plan are Compressor, PCB, Thermostat cooling and other items under terms and condition printed on the plan document at serial no. 17. I had not complained anything about this refrigerator till 22nd November 2013 when we noticed lower compartment ( it is a double door fridge ) was not cooling but top compartment of freezer was working fine. We lodged a complaint with LG customer care on 22nd Nov with complaint registered no. RNA 131122054135. On 23rd Nov , after a re-appointment, a service technician visited. He attended the refrigerator and said lower compartment thermostat needs replacement and as a temporary measure adjusted flow from top freezer compartment to lower compartment. It seems he took away with him some part/s. We subsequently followed with the service centre on daily basis on the status of replacement of part/s. We were told that part/s is under “manufacture” and it will take time. From 3rd December onwards we started getting SMS on mobile no. 9820260207 that “pending for Technical Support” and our telephonic queries met the same answer that part is under manufacture. Meanwhile we suffered loss of meat and fish items from freezer compartment which was not cooling these items properly as well no ice was making. Vegetables were getting over cooled in the lower compartment. Till 9th Dec we kept getting same SMS and same replies and same day evening we got SMS – complaint closed since “accepted incorrectly by ASC”. We called LG customer care centre again and informed that their service centre closed the compliant without attending to it. We were asked to re-lodge the complaint , which we did as per no. RNA 131209090630. On 10th Dec , we received SMS that second complaint closed since it is duplicate. We contacted LG customer care again and informed that without even visiting us, complaint is closed as duplicate registration! Again we contacted LG CC centre and registered complaint third time as RNA 131210019561. We would like to put in writing that LG is avoiding its commitment made to us vied their extended warranty for which they took money in three years in advance and dodging the service by using rouge service centres who intimidate customers. THIS IS SECOND TIME WE ARE FACING THIS PROBLEM. First time in April 2013 for washing machine breakdown which was under similar scheme and now for freeze in Nov 2013. LGs service centre staff at Navi Mumbai is full of lies, incompetent and unhelpful to customer and LG should remove them from their list if their intention

Immediate repairs/replacement of parts or Replacement of Refrigerator. Rs. 5000 for mental torture

Complainant Information
name- va.kamath