hi.. this is suchithra.. i wanted to make an complaint on makemytrip regarding my worst experience with them. we (myself and my hubby) suddenly got an idea of spending our diwali holidays in thailand.. we got quotations from few travel agencies including makemytrip… though makemytrip quotation seems to be bit high, we preferred makemytrip because we thought it is reliable as our trip was suddenly planned just few days before diwali.. i contacted their customer care and it was ROHIT to whom i spoke to.. he gave complete details about the trip.. he suggested few places and even we had few places in mind. at last we prepared a complete plan on 18th october, 2014 and i paid the complete amount on the same day which is 1,12,000 Rs for a couple for 7 nights and 8 days and they told we will have a cash back of 3000Rs… After paying the amount Rohit stopped responding for my queries and it was ADHIL who started responding later… He used to call me often even if i dont pick his call he used to leave a text and everything was going perfect. then we departed from chennai on 21st Oct, 2014 by night 12:55PM in THAI AIRWAYS. We spent 3 nights in phuket and on 25th we departed to Bangkok through flight by morning 10:55 and from Bangkok we went to pataya on the same day by car and we reached pataya by 3PM. On 25th the actual plan given by makemytrip was alcasar show and nooch village. But the local travel agency in pataya took us only to alcasar show. we tried to explain them but because of communication issues in Thailand they couldnt understand what we were trying to explain. On 26th they took us to nooch village and by the time we reached pataya hotel it was 2PM. and the actual plan on 26th was, transfer to bangkok from pataya on morning itself and half day bangkok city tour which starts from 12PM. It was 5PM when we reached Bangkok, so we missed Bangkok city tour. I called Adhil regarding this issue by 2PM on the same day. he told sunday was a holiday for him and he told he will call me the next day. but there was no response from him on 27th so I called him again to check the details but no proper response from him. he told his higher officer will call me on the same day. but no call from anyone. i spend 180 baht (360rs) calling him daily so i asked my father to call ADHIL and check the details on 28th. on 28th noon i got call from NISHANTH who is Adhil’s boss. He told me like he will offer a dinner instead of a bangkok city tour which seems to be unfair so i did n agree and asked him to extend the tour for one more day, so that we can see city tour also. for which he told he will call me after sometime on the same day. but no call from him so I asked my father to check with ADHIL no response then i asked my brother to check with him but no response again. they called ADHIL more than 6 times on the same day but no proper response. then on 29th (last day of our trip) morning my brother called ADHIL again this time he disconnected my brother’s call and

we expect a holiday package worth 50,000Rs inside or outside India (OR) We need cash refund of 50,000Rs for the physical, financial and mental pressures we faced because of makemy trip

Email Id: jsuji.mba@gmail.