I have been following up about my cancellation amount not been reverted to my account for the last 2 months without any reply and solutions (Booking ID NF2203431783004). Out of 11.5 K i have only received 4.3K the rest 6990 is been lying with Makemytrip. I had made my ticket on 4th April and cancelled around 15th April. There were some calculation mistakes from there end and I received only 4.3k, for the remaining amount I have trying to follow up without any result. I am given an ARN which takes me two more days to follow up with the bank and it turns out to be of the 4.3k that i have already received. I have even sent my account statements twice. Then again I raise one more complaint and receive another ARN no. and after following up with citibank regarding this they say they have not received any amount from Makemytrip. Its been a very bad experience with the customer support been calling and sending numerous mails without any solutions. I have even reached the last level of escalation at makemytrip side (Reference ID: [130529-019356]). I am yet to receive Rs 6900. Its been a very painful experience following up with both Makemytrip and citibank without any proper response.

Rs 6900 been stuck with them for more than three months and many calls and emails has resulted in emotional turmoil.

To get my money back

Complainant Information
name- Prathamesh1986