Dear Sir / Madam, I am writing this letter to complain about the malpractice and cheating done by Y-axis on the name of consultancy. As per my 1st telephonic conversation with Pallavi from Y-axis, Bangalore on 25-Apr-14 for Canadian ECA process, where I explicitly mentioned that I know the process, but I need to get my degree transcripts attested. I was told by her, that it will be taken care by Y-axis, but it was nowhere mentioned in written that I’ve to pay extra for the transcript attestation, nor anyone contacted me for the service or additional charge. Moreover, none of the mail including the ‘payment link mail’ has the details of the services offered under “Y-axis ECA process”.

After the online payment of Rs.11,000/- to Y-axis, Pallavi told me that she has handed over the case to a process consultant in Hyderabad & they will get back to me for any technical query, including transcripts attestation. Based on the goodwill of Y-axis and our telephonic conversation, I did the payment without seeking anything in writing, assuming whatever mentioned was true & they have understood my explicit need. When I interacted with process consultant named Bhargavi from Y-axis Hyderabad for the 1st time on 26-Apr-14, I explicitly mentioned that I’ve uploaded all my transcripts on my URL(Customer Portal Login URL: https://na13.salesforce.com/secur/login_portal.jsp?orgId=00D30000000WSmr&portalId=06030000000wHMQ) even before getting the checklist from her. Also, I enquired Bhargavi about the process of transcripts attestation, on which she said she will get back to me, but I didn’t received any call from her in this regard. But after receiving a mail from Bhargavi on 28-Apr-14, where she asked me to submit attested transcripts, I got confused about the Y-axis’s process. So, I called Bhargavi on 30-Apr-14, but the call went unanswered. At the end, I called Pallavi asking for a clarification for Bhargavi’s mail. Pallavi mentioned that she need to check this with Bhargavi, that why she mailed that I’ve to get my documents attested on my own! Therefore to clarify things, I formally mailed to both of them on 30-Apr-14, but I didn’t receive any response, as usual. Finally, on 02-May-2014 I walked into the Y-axis’s MG Road, Bangalore office and meet Ms.Shiny, although that didn’t resolved the issue, I decided to abort the ECA process because of mainly two reasons. 1st, my need was not understood & I was misguided over the process for a week, wherein there was not a single mail which describes the services offered by Y-axis as a part of ECA & explicitly mentioning that I’ve get my transcripts attested on my own. 2nd, I lost whole week without any result, which has shaken my confidence on Y-axis as a whole. Finally, CRO team of Y-axis declined my refund request, stating that it’s not refundable service. I am NOT at all satisfied with Y-axis’s delay in process and then refusal for refund, as its totally biased decision towards Y-axis. I was kept totally in dark about the services being offered under ECA process. Moreover, I’ve NOT used any services from Y-axis regarding ECA process and I’ve LOST precious 2 months time to file the PR for Canada. In spite of this, Y-axis has refused to refund full amount, as several other cases against them, which are floating on the internet. Consequences:- 1) Have paid Y-axis Rs.11,236/- via credit card on 26-Apr-2014

Y-axis has wasted my precious 1 month time which was very crucial for filling PR for Canada which is very limited. They has harassed me for no reason & extend the matter for 2 months, which affected the peace of mind of me & and my family. There irresponsible behavior has affected my career growth & hence affecting my family’s future I kindly request you to intervene into this issue & get me the full refund and set an example for companies like Y-axis, who are cheating customers by keeping law on shelf. I want Y-axis to pay a sum of Rs.10,00,000/ for wasting my precious time, hampering my family’s peace of mind & hindering my career growth & my family’s future which got affected due to their deliberately created obstacles. I request you to intervene into this issue & get me the compensation & set an example for companies like Y-axis, who are cheating customers by keeping law on shelf. Y-Axis Bangalore Office Suite #1112, 11th Floor, Prestige Meridian, MG Road, Bangalore 080 3026 8980. Y-Axis Head Office Suite 102, GS Chambers, Nagarjuna Circle, Banjara Hills, Hyderabad, Andhra Pradesh 500082 075 69 575837 NOTE:- Following are the mail IDs to / from I use to receive mails:- cro.canada@y-axis.com, md.omer@y-axis.com, pallavi.v@y-axis.com, accounts@y-axis.com, afo@y-axis.com, info@y-axis.com, pavani.d@y-axis.com, bhargavi.c@y-axis.com, , info@y-axis.com, support@y-axis.com –

Yours sincerely, G Prasad