I have submitted my micromax phone at company authorized V-Serve service centre in noida on 10/12/2013 for repair and since then my phone is not returned back. I visited the center and escalated the issue but I am disappointed from every person to whom I tried to contact. After escalation, I received a call from Mr. Varun from Escalation Team and I was very much disappointed from his attitude and behaviour. He was not ready to listen to me and was literally in altercation mode. They do not value customer’s time and money, no SLA or deadline for resolution of complaint. They even close previous jobsheets and open new jobsheets from their end to keep their records clean. This is the worst service experience I ever had in my life. Please help me get my phone back or get the replacement. The phone is under warranty.

Please help me get my phone repaired and returned asap or get me a replacement or money back.

Complainant Information
name- Anubhav