I had purchased a Motorola Device (Moto E 1st Gen Model XT1022) from Flipkart.com Order ID: OD4063 0000852 The device, while still under warranty, automatically restarts on pressing the power button. Upon meeting the service centre at Ahmedabad, they informed me that it was a due to malfunctioning motherboard and it needs to be replaced (Job Sheet No. – AMSAHM000469). The screen was malfunctioning due to the faulty motherboard – It has yellow patches in the top left hand corner of the screen. Upon interacting with the service team there, I was shocked to learn that the screen is not covered in the 1 year warranty. You may refer to the communication in the trail-mail. Now, the service centre has replaced the motherboard, however they have refused to replace the screen. Motorola India and Flipkart.com have both “escalated the case”. However, there has been no resolution. I am seeking your support to get this issue resolved. I expect that the Consumer Coordination Council team gets in touch with Motorola India and Flipkart.com regarding this case and protect the rights of customers. Kindly look into the matter and do the needful. Regards, Robin

Email Id: robin_dominic_aries@yahoo.