Hi ! I have been trying to place a request with MTNL in order to have my postpaid connection bills be sent on my mail ID since i had not been receiving physical bills for quite a few months. However i have made multiple calls at MTNL customer care centre. But nobody is aware of the process. Every time i call up i am made to hold for long durations and thereafter whatever suggestions are provided are useless and does not work.

Since i am not receiving the Physical copies of the bills and neither does MTNL customer care know, how to get a subscriber registered for E bill facility. I had to personally go to Sanchar Haat and request for dunplicate copy of the Bills. Now even the Sanchaar Haat representatives have refused to provide duplicate copies of Bills. As a result i don’t know what is my Bill amount which may lead to delayed payments being levied on me. More so it has been a source of harassment that a subscriber wants to pay his bills on timely basis but the MTNL system is not willing to support on the same.

Bills be sent on my mail ID

Complainant Information
name- rkapoor186