Respected Sir, I Jagdish Prasad have purchased a Mblaze MTS Ultra WIFI dongle on 19/6/2014 MY First Complaint is Against Backend team of MTS When it was the time of Document Submission including (VOTER ID CARD,AADHAR CARD AND PHOTOS) I have submitted with my latest photo with them but THE PERSON from their BACKEND TEAM will keep on asking for my new photo again and again inspite of submission of my latest photo with them.You tell me I know how i am and how my photo is.. Not That Person. and MY 2nd Complaint is after its activation in the morning I am having internet downloading speed of 0.11 mbps inspite of 9.8 mbps. MTS Company & their representatives n their executives gives assurance that internet speed will be 6 to 7 mbps out of 9.8 mbps upto 40 gb bt when i am using it then i am getting speed of 0.11 mbps i.e 11 kbps. When i talk to the customer care executive they say me after lodging the complaint they say “please be patience and please wait someone from backed team will contact you shortly”.But Till Now i have not any call. I have Talked with Several Customer care executives on this issue but i have not got any satisfactory response. Every customer care representative lodged my complaint in this issue but from that time to till now 26/6/2014 I have not RECEIVED any Call or EMAIL REPLY from them and when i am again complaining they don’t talk mannerly and cut the call.it is so awful.i am in huge trouble and suffering through the loss of 1.8 lakh in my business in these days because of internet problem. Because the pain suffered by the people is so high and they listen to the people at all and dont provide accurate services. WHEN I SAY to A MTS’s customer care execuetive that IF you dont provide me service then please disconnect my connection permanently then he said “Your Connection cannot be discontinued before 3 months”.I HAVE UPLOADED PHOTO PROOF ALSO Please Go through it. PLEASE TAKE STRICT ACTION AGAINST MTS COMPANY THEIR TEAM AND SPECIALLY THEIR BACKEND TEAM. NAME : YAMAN SINGHANIA MOBILE : 8802240xxx
I want to get either HIGH Speed as prescribed by the company or want to discontinue my connection.
Email Id: ysinghania500@gmail