While making the bill payment of Rs 618 on 18th Dec 2013, the transaction failed but the amount was already debited from my bank account but could not be credited to MTS account (as they claim). I also received an email the same day saying that the transaction has been failed and the amount will be reverted back to my account within 7 days. But to my surprise, that amount has not been rolled back till date even after multiple follow ups with MTS. When the amount was not rolled back, I even communicated to MTS to disconnect connection so that no further bill is generated and I am not satisfied with the services. But they failed to do this as well and generated the bill for subsequent 3 months. I also checked with the bank whether they have received any communication regarding rolling back the same amount but they required ARN number to check the same. I even asked MTS to provide me the same ARN number if they have initiated the roll back but they failed to provide this as well.

I want that all the subsequent bills become null and void and that transaction should be deemed as completed successfully. I am not going to pay any more bills.

Complainant Information
name- Ankur e-mail gujral.ankur@gmail.