Dear Sir/Madam, I have placed an order on 11th October 2013 (Order No: 3713011) and according to the terms and conditions of yepme.com site. The item were delivered to me on 15th October, 2013 by eKart Logistics. Upon checking, I found that the footwear received by me were of Wrong Size, so I have put a online complaint on their site, I have received email and SMS confirmation that my Return Request is processed and I will get Refund. I have rigorously follow-up with their customer care by number of email, In response to my complaint they have sent email advising me to return wrong size footwear through any courier and they will Refund the Order Amount along with Courier Charges as they do not have Reverse Pick-up arrangement in my city. I have Returned the Footwear to them through on-Dot Courier on 31-Oct- 2013 vide their AWB # 276658897 incurring Rs. 270/- as Return Courier Charges. Again many emails from my side elicited response on 19-Nov-2013 that they have processed Refund Request and I should cross check my Bank Account and I need to provide my bank details for refund of courier charge. Which I have immediately provided. But No Refund of Order Amount or Courier Charges till 2-Dec-2013

Regards
jyojit@in.