Non-refund of ticket for cancelled train by IRCTC

I have booked train ticket from IRCTC website for train no.12836 for journey on 30.10.2013. On 29.10.2013 it came in media that the train no.12836 for departure on 30.10.2013 is cancelled due to some reason. This action was taken by Indian Railway. Thereafter, I called railway customer care, where they informed that ticket amount will be refund back automatically, due to train cancellation. Now, IRCTC is refusing is giving my back.

Booking details: PNR No : 4154734448 Train No : 12836 Train Name : YPR HATIA EXP From KJM to HTE Date 30-10-2013 Class SL Passenger Name : AKASH KR GUPTA (30 yrs) Total Fare Rs 625/-

It is well known that, when a ticket is not getting confirmed then IRCTC return back consumer money automatically. In the same way, when Train is getting cancelled due to Indian Railway act, the money of consumer must be return back automatically. Even the same was confirmed by the consumer care of Indian Railway (by dialing 139) over phone. When there is no travel by me, due to cancellation act of Indian Railway. I must get my money back (Rs.625/-).

Complainant Information
name- akashforce

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