I had filed a complaint for Cooling issues with my Panasonic refrigerator initially in June 2014 and I was advised by the service engineer that there was some minor repair done and was asked to install a Voltage Stablizer, which I did, however the problem did not get resolved. Another complaint was lodged on 25th Oct 2014 and below are the details of the same and various follow ups: COMPLAINT LODGED ON 25TH OCT 2014 (JOB PI-ASC-1410-132797) NO REPLY TILL 6TH NOV 2014 (10 DAYS AFTER COMPLAINT) WHEN I CONTACTED HELPLINE. THIS IS HOW THEY RESPONDED TO MY MAIL COMMUNICATION: ON 7TH NOV 2014 – A DEADLINE OF 10TH NOV 2014 ON 10TH NOV 2014 – A DEADLINE OF 11TH NOV ON 11TH NOV 2014 – A DEADLINE OF 12TH NOV ON 12TH NOV 2014 – A DEADLINE OF “NEXT WEEK” – NO DATE THEN NO REPLY TILL 20TH NOV 2014 (MORE THAN ONE WEEK) – I HAD TO SEND ANOTHER REMINDER.

Panasonic was not able to provide the required Spare Part for 29 days, due to which I had to buy a new Refrigerator. Based on above I asked them for a compensation by way of Refund for my new Refrigerator, however they were not ready to do so. They insisted on providing free of cost service, which is surely not enough to compensate for my loss. I am not seeking any exorbitant amount but a refund of amount spent on new refrigerator i.e. Rs. 25000 plus repair of Existing Panasonic refrigerator.

Email Id: anujsharma459@gmail.