This is to inform you that I had purchase a “PUREIT MARVELLA RO” vide invoice no 003261 dt 07.03.13 Model no 8901030356438 from Reliance Digital Retail Ltd, at Axis Mall, New Town Rajarhat, Kolkata – 700 156, after 4/5 months onwards I am facing too much problems, several complains lounged and told them to replace the machine from first time. Plz check my complain sheet, then it will be clear, several times I had convey to your helpline persons to look into the matter & I will interested to talk with your higher Authority, they send representative & doing the temporary solution. But failed, Lastly I am going through mail. My family member is 2+1, within 9 months we used 4000 Ltrs water, it is impossible. The fact is first it had taking 4-6 hours for fill up the drum for one time, then it had going to 8-10 hours, representative came & done some work, but solution not made. Then they suggest that to Purchase a Iron Guard, Lastly I had purchase the it Rs.1400.00 from him, he fitted it on 26.11.13 at 1.25 pm, when we start to run the machine at near about 4 pm, the red light started to beeping, my wife stopped the machine.

When I reached at home at 9.50 pm, machine start & same think found. Next day I ring the representative Mr Bappa Mondal at his mobile, after discussion he told me to change the filter or other thing for cost of Rs.1625.00. As a middleclass family how the cost of such revenue expenditure will bear, I don’t understand. Within 9 months this huge expenses then after 2 years what will be happened. And why the customers will purchase such type of machine. Therefore I am requesting you to look into the matter at seriously and do the needful at most urgent basis, otherwise we will not get water for drinking. Regards Suman Ganguly 098002798XX

Regards
suman.ganguly@ambujaneotia.