Racold Pronto Geyser – Consumer Review

I have purchased Racold Pronto neo geyser in November 2015. In January 2016 water was not getting heated and a sound was coming while the water is getting heated. I called the customer care and they have send the technician. When he opened the heater, to our surprise the coil was totally damaged with cracks and green in colour which was not expected from a reputed company like racold. He has replaced the coil in Feb 2016 at free of cost as it was under guarantee period. Now again the sound is coming. When i called customer care for returning the product they told I can get it confirmed when the technician calls. But the same person also agreed that Racold do not have any returning procedure. Then how could the technician guide us in returning the product? Customer care executive is just escaping from the situation making the technician in trouble. I just want to give back the product to Ra cold and get my money back. Based on the previous experience I cannot afford to pay for the coil every 6 months after the guarantee period as Racold will wash their hands once guarantee period is over. So pls help me in getting the product back to Racold and I will go for another brand.

Regards
rechushekar@gmail.

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