Rediff shopping – Damage product delivery

I have purchased Beat oem tour high definition headphone from rediff shopping order No10300741. The product was delivered in damaged condition as one ear plug was not working.I have registered several complain but they have not responded.the first complain no is 101321648057. several telephone complains were also registered with there customer care dept.

I have paid RS 259 via transaction id 21401837.i have requested them to replace the product but they are not listening to my request.

Email Id: atullahoti8@rediffmail.

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