We purchased a Morphy Richards multi-toaster worth Rs. 2050 from Zenith Electric Stores – 25, Ezra St, Kol-700001 on 16/09/2011. One of the screws on the hinge was missing but we did not realise this on purchase. We took the toaster for repairing to the same outlet on 15/11/2011. We did not get any complaint no. and the store retained our warranty card and the toaster for repairing. Thereafter we visited the store 5 times but each time we were asked to come back again since the product wasn’t yet repaired. Finally we were told that we need to talk to the Area Manager, Mr. Soumitra (98301 55916) and the store will not give us the repaired toaster back. Mr. Soumitra assured us that we will either get the repaired toaster or get our money back within a week. Later we were told that the product had been stocked out so will get our money back. However, the store refused to refund our cash. Hence, we wish to file a complaint against Morphy Richards and Zenith Electric Stores for cheating with us.

Product Code: MOR-3006GT
Tax Invoice No. 1005314
Repairing Receipt no:2082
Dealer : Zenith Electric Stores
25, Ezra Street, Kol 700001
Ph. 033-22352686/5288