Reliance Digital Supplied Used Symphony air Cooler

I have purchased an Air Cooler (Symphony,Model no. Diet 22e) on 14/04/2013 by using SBI Debit Card,the price of the Cooler is 7490(seven thousand four hundred ninety only). Order no.20990057724083, Sales man Id.490587, (Article Code : EAN Code.490930174 Service Phone No.03324997078 & Store Phone No.03324997083

The Reliance Digital Retail Limited supplied me the said Cooler, but there are many scratch mark, black mark on the Cooler,it seems that they supply me the Cooler which is used by them as DEMO product in-spite of a new Cooler. I have call them over phone but they said that they can’t help me on this issue.

I have also lodged a complain on Reliance Digital Retail Limited’s website, but they do nothing. I want, Reliance Digital Retail Limited replace my Cooler with new one or replace my Cooler’s cabinate which is full of scratch mark and black mark.

Complainant Information
name- SANDIP DAS

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