I was using 2 reliance data cards 3 months ago with advance rental plans. However, once 3 month’s time period was completed I was looking for a better plan and suddenly a guy called Arun Pandey approached me who works for Reliance communication, commerce house, Prahlad nagar Garden, Ahmedabad. According to him 3 month’s time period was over and he suggested to go for 2 new dongles because Reliance was going to charge me heavy amount on monthly basis (Basically prepaid account was about to be converted to a postpaid one). This guys convinced me to go for new dongles and he was very smart enough to give promises. I issued 2 cheques of amount Rs. 1349 each and waited for him to send me dongles. Days had passed on and I kept on calling him but he never used to pick up my calls. Suddenly after 15 days he picked up my call and issued a dongle number “9374198061”. I tried to work out with this dongle but it was not working at all. However, my billing cycle was active and money meter was running all the time. I called him so many times but he never replied me back. After 15 days more which is total 1 month he came to me and issued 2 new dongles. 1. Dongle number 9327001067. 2. Dongle number 9327112974. Both were supposed to be working on advance rental for 3 months and I had already paid in advance to Reliance. However, dongle number 9327001067 doesn’t have any details of advance rental and this guy had converted this to post paid connection with monthly charges of Rs. 750 or something. Second dongle 9327112974 is working properly with advance rental and I do not have any issue with it. My problem here is that I had already paid him advance cheques for 2 dongles and in return all I had was nothing but I had to pay for postpaid connection.

Every month I am getting bills of Rs. 750 and for another dongle 9374198061, which was not working at all has a bill of Rs. 578 and I have a legal notice from Reliance now. I tried to call this guy so many times but he never picked up my phone. One day I called him from unknown numbers and he picked up my phone. However, his answers were very abusing. He said he will not pay for anything and I will have to pay Rs. 1450 or something for a dongle to work on 3 month’s advance rental now. I tried to convince him but he threatened me with lot of abusive words. I would request you to kindly consider my case and get me my money back. I have enough evidence with phone call conversation recordings to show you guys. Person who contacted me for Reliance is “Arun Pandey” and his number is 8511113321. My personal number is 7820079789. Please review my case and I am hoping for true justice. Thanking you in advance, Vivek Chauhan

Complainant Information
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