Retail Shop – HDMI converter variation refuse to exchange

Bought a component RGP to HDMI converter on 21/11/14 against invoice no 043 from the above vendor.after a day of checking we found the product is not of use for us since there is a variation in our component we request the concerned staff over phone inquiring about exchange of the same to some other product since its of a little bit high value (RS.3500+14.5% tax=4007) but in return what we got is a shocking reply. He shouted at phone saying “no exchange, you should have thought twice before buying. don’t you have sense while buying such a high value product”. they are into Television each day for advertisement and saying that they are well good in customer service hope this is their customer service. We don’t want to speak with the staff and tried to gather the number of the chief over there. But the staff refused to give the number too and in return he threatened us that if he was there it would become a big problem for us. Good going Khani Radios Thanks for the support Keep rocking your customer service

cash back .don’t want to face such a staff again. Education of the staff how to behave with customers is needed.

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