Dear Sir I have made online purchase of NOKIA 525 mobile handset from retailbunny.com on 14th May 2014 with invoice number: IN331290425 and order number 1148 & the entire amount of Rs 8,894 was paid upfront since there was no cash on delivery option. As per the website the product was supposed to be delivered within 7 working days, but the same was not delivered. Since this mobile model stock was not available so refund process was initiated on 27th May 2014 with reference number: MMAHBYWVR. When I have made repeated calls to their call centre, then I was told that the refund shall be processed within 7 to 20 working days. After 20 days working days time was over, I was again told that the refund shall be processed by 25th June 2014. On 25th June 2014, I was told that refund still not processed and they are unable to provide a correct date by which refund shall be processed. Each executive at the call centre gives his own committed date of refund, but refund is not getting processed & they all give false information. I specifically given false commitments every time by Mr Eliasin Borah, who is customer service manager I’m completely vexed by this company & its service. Its close a month now refund amount is not credited into my account. Kindly refer to the enclosed mail on this subject & there is no proper date mentioned on refund date by their customer care team Sir, further this looks to be bogus company who doesn’t maintain stock of any of the items and pouch money from people & keep money with them for no interest rate. So, I request you to look into this matter & help me in arranging refund for the said amount. I shall be grateful for this help & looking forward support in this matter. RetailBunny Company Details Registered office address of retail bunny: R Bunny E Retail Pvt Limited, Regd Office : B-22 Somdutt Chamber -I Bhikaji Cama Place New Delhi-110066 DELHI ,India Authorised Representative: Prashant Bhardwaj Partner ID: 1SLDI87N6 Contact Number: 09650787xxx Customer Care Email ID: cs@retailbunny.com Thanks & Regards Parimal Kumar Contact Number: +91-9866659xxx Email ID: sparimalkumar@gmail.com
I request you to look into this matter & arrange refund for Rs 8,894 and compensation for loss reputation within my family due to which this product was not gifted & the way company has traumatized me for not refunding this amount in the said time.
Email Id: sparimalkumar@gmail.