Dear Sir, I bought new mobile Samsung grand 2 on 21st Feb, 2014. after 4 months, i am facing day by day new problem which is described below:- 1. liquid in the display screen 2.Voice is not clear working 3. Phone is very heating 4. Recording is not properly I had registered the complaint at Laxmi Nagar Service Center on 30/07/2014 then complaint no. is 4179042200. After one day, they will return the phone with damaged motherboard. Again, I will registered the complaint at same center for repairing motherboard and after repairing the phone then again facing the same problem. As Discussed with Pooja (customare care) dated on 07/08/2014login a new complaint no is 8466887717 and she said, again submit the phone at service center then they will provide the new phone but i am going to service center and my token no is I-252 and Amit is told me branch manager is not there in our office at 4.00 P.M. and he say again repair the phone, but I am not Satisfaction after purchased set Four times is already give to you. this time is not to repair and four time my phone is open then condition is very bad. Today (12/08/2014) I am going to branch office manager is not there so i meet to amit and he say manager is going to meeting. them i ask give me a number Branch manager( arun Tyagi no is 9560102309. i am taking to manager HE Told Me Please Submit The Phone And Repair With In Two Days collect your phone & staff is misbhave to me. and change your phone. staff is asking (aap kahi bhi complaint kar lo humme koi farak nahi padta).then i have log a complaint no.4179383960. and last i request to staff please give me a complaint book, then he told complaint book is not there, i am presarise for staff then received a complaint book and i am write there is many bad experience and other information related to service in samsung service center. So, I request to please provide me a new grand 2 phone.Then I will be compelled to initiate necessary legal action.

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