Samsung Grand – Phone insurance – Repair not done

I purchased ‘Samsung Grand (I-9082)’ mobile phone with IMEI number 35588605288699 from ‘Sheeba Tel Pvt. Ltd.’, C-7, Fateh Nagar, Jail Road, New Delhi – 18 on 22-Sep-2013. While purchasing the phone, they asked me to take insurance as well from ‘vCare’. When I requested for time to think, Sheeba Tel mentioned that this insurance can only be bought along with phone purchase and cannot be taken afterwards. The insurance was a comprehensive insurance against water damage, breakage, etc. I took the insurance from ‘vCare’ who had a tie up with ‘Sheeba Tel’. Around 2nd week of June’14, my phone fell on floor and it’s screen got damaged. Since I had insurance coverage, I called up vCare and they took my phone for repair on 14th June’14 (Job Sheet number 18830). The turnaround time which was confirmed to us for repair was 7 to 14 days. However, this was not fulfilled as promised. My phone is with ‘Orien Telecom Services’ (vCare service center) since 14th June’14 and hasn’t been returned. I have called their landline number (011-69414XXX) multiple times, however it is always not reachable. After that, I also wrote an email to their given email id (enquiry@orienindia.com), however my email also bounced back. Since none of their given number / email id was reachable, so I called ‘Sheeba Tel’, from where I had purchased the phone. They gave me the number of vCare’s supervisor, Ananya (9811805747). He picked up my phone and I told him about the issue. Ever since then, he has stopped picking up my phone. I again spoke to Sheeba Tel and this time, they gave me the number of vCare’s manager Ravish (9911299XXX). Ravish gave some positive response initially and committed to return my phone in 3-4 days. Now, he has also stopped responding. This is a serious case of FRAUD as ‘Orien Telecom Services’ / ‘vCare’ has cheated on us and have not returned our phone since more than a month. Their given numbers are not reachable and neither is the email id. Please help at the earliest. vCare / Orien Telecom Services Ph: 69414540 www.vcarepack.com email: enquiry@orienindia.com Service Job Sheet no. 18830 14-June-2014 Ananya:9811805747 Ravish (Manager): 9911299XXX Sheeba Tel Pvt. Ltd C-7 Fateh Nagar, Jail Road, New Delhi – 18 011-42851XXX sheebatel@yahoo.co.in Purchase date: 22-Sep-2013 Invoice no. 4370 IMEI: 35588605288699

I want my phone back with original parts and proper repair done.

Email Id: jasmitsingh79@gmail

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