I am G. Thiruppathi from Chennai. This is to bring your notice in regards to the experience which I’m facing with Samsung mobile. I purchased a Samsung handset (Galaxy Core 2) Model Name: SM-G355HZWDINS) for Rs.7800 on 20th October, 2014 at Reliance Retail Limited, Saidapet, Chennai-600015. With in 2 days I experienced problem with the mobile. The mobile is get Switched off automatically. The 5th day the mobile got switched off permanently. Since I was busy with my work schedule, I happened to bring it to retailer’s notice on 31st October 2014. To my surprise, they said that the mobile is having a warranty only for 7 days, wherein they promised one year replacement warranty when I purchase the mobile on 20/10/2014. Helpless statement contradictory, Reliance Store directed me to Samsung Service Center for resolution. Then I visited Samsung Service Center (No.0004211567, Ascent Enterprise, Chennai-35) on 01/11/2014, they repeated the same statement that the warranty is over. However they dropped the mail to the seniors & asked me to contact them after 2 days. Again when i visited on 04/11/2014, they said there is a burnt damage in mother board of the mobile & asking me to pay Rs.6,364 to replace the mother board. I contacted the Customer Care Nos (180030008282, 18002668282) and shouted my issue from 04/11/2014 onward. Through multiple interactions, I spoke to many including Team Leaders, Managers, but the issue is still open and they saying they can’t help it. Last night I asked for CEO’s E-Mail I.D for the escalating the issue, but they didn’t give me any specific e-mail id. So I logged into www.samsung.com/in and registered my complaint through their direction in a written format as there. Mobile Model Name: SM-G355HZWDINS (Samsung Galaxy Core 2) Date of Purchase: 20/10/2014 Dealer Name: Reliance Retail Limited (Reliance DX Mini), Saidapet,Chennai-15. Samsung Service Centre: Ascent Enterprise (0004211567), Chennai-35. Samsung Service Centre Complaint Bill No: 4184240409 dated 01/11/2014 Samsung Customer Care Complaint Account No: 8469882090 dated 04/11/2014. Yours sincerely, G.THIRUPPATHI, NO.29/40, RAILWAY BORDER IS STREET, CAUVERY NAGAR, SAIDAPET, CHENNAI-600015. MOBILE NOS:9597639xxx, 7845208xxx

I want refund of money (Rs.7,800) I spend for the mobile. I also seek compensation for mental stress and affect of my office work.

.Email Id: thirumaths2014@gmail