Dear Sir\Madam I have purchased Tommy Hilfiger Men’s Denim Jeans ,Tommy Hilfiger Men’s Light Color trouser and Tommy Hilfiger Half Sleeves JACKET from Shopclues.com.The quality of the product is very very very poor and it is look like duplicate tommy Hilfiger product as I can wear Large size tommy Hilfiger comfortably as I have but this product is very very tight and uncomfortable to wear when I was wear the jeans after that Jeans button already brooked and other products also unable to wear ,very very tight and uncomfortable .I raised this concern to Shopclues.com but they revert the below message to me multiple times Hello Anil, We regret for the inconvenience caused to you . Based on your concern we would like to inform you that we have escalated your case with the merchant but merchant denied it because as per merchant the product which has been ordered by you is the same which has been delivered to you . Therefore, we will not be able to fulfil your request. We appreciate patience and understanding in this matter. You are always a valued customer to us, and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team, and we’ll be happy to assist you further. Thanks & Regards, Rishabh Dubey – Shopclues.com Customer Service I asked to team Please return this clothes and give my money back but they denied and told me they will not be able to fulfil my request further. Please update how I raise a complaints to against him and also how I know the products which has been delivered to me is original products of Tommy Hilfiger company as it looks like 100% duplicate products. Please find below my order details and all products sale around 70-72 % discounts. Thanks & Regards Anil Credit Card Order #9090207 Order Date: 05 Dec 2013, 12:45 AM Payment method: PAYU Paid Using: Shipment Information: Tracking Number 69054691473 Via blue dart Product Quantity Unit price Subtotal Tommy Hilfiger Mens Denim Jeans Code: 1259502 1 Rs.1,700 Rs.1,700 Tommy Hilfiger Mens Light Colour trousers Code: 1517526 Options: Size-Men-Trousers: 36 1 Rs.1,400 Rs.1,400 Tommy Hilfiger Half Sleeves JACKET Code: 1528290 Options: S: S 1 Rs.1,499 Rs.1,499 Subtotal : Rs.4,599Shipping Cost : Rs.0 Total : Rs.4,599 On Order Completion, You Will Earn Clues Bucks: 92 Billing Address: ANIL KUMAR MAAN 231 METROVIEW APARTMENT SEC-13 B,PHASE-2 DWARKA NEW DELHI, Delhi 110078 India Shipping Address: ANIL KUMAR MAAN 231 METROVIEW APARTMENT SEC-13 B,PHASE-2 DWARKA NEW DELHI, Delhi 110078 India Merchant name- V planet fashion 149/310 HARI NAGAR ,DUGAWAN lucknow, 226018
Return my money plus fine.
Complainant Information
name- Anil