I have ordered a Lenovo laptop backpack from shopclues.com website. As per the description, it was a genuine lenovo backpack. But, when I received it, the product was a fake one. I ordered the same genuine laptop backpack from another lenovo backpack dealer and compared those 2. The quality of the product is completely different and cheap. The fake one has a cheap quality product and crappy finishing stitches on it where as the genuine had perfect finishing and stitchings and quality materials. When I contacted shopclues, they rejected my claim regarding the product authenticity and they told that they shipped the same genuine product which is wrong.
I need the complete refund along with cost to call them(they don’t have a toll free number to contact them) along with my wasted time
Email Id: praveensappali2006@gmail.