Shopclues.com – Selling Duplicate Product

I have ordered a Lenovo laptop backpack from shopclues.com website. As per the description, it was a genuine lenovo backpack. But, when I received it, the product was a fake one. I ordered the same genuine laptop backpack from another lenovo backpack dealer and compared those 2. The quality of the product is completely different and cheap. The fake one has a cheap quality product and crappy finishing stitches on it where as the genuine had perfect finishing and stitchings and quality materials. When I contacted shopclues, they rejected my claim regarding the product authenticity and they told that they shipped the same genuine product which is wrong.

I need the complete refund along with cost to call them(they don’t have a toll free number to contact them) along with my wasted time

Email Id: praveensappali2006@gmail.

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