I ordered a nike strike football and endura mass on 29th April 2014 via snapdeal. After 3 days of ordering i was not able to track the status of my nike football. As on then i recieved a mail from snapdeal that i had still kept the nike football in the cart but when i ordered i recieved a mail regarding the complition of my cart product. Hence i called the customer care to resolve the situation. I recieved the nike football after 9 days of ordering the product and after several calls to resolve the order status i recieved the endura mass after 12 days which turned out to be broken. When i said this to the respective delivery they said a reverse transfer a pickup would be arranged withinh 24 hours but it came after 3 days, thereafter they took it then after checking delivered me the product again after a week. Other online services provide on spot exchange but snapdeal has caused a lot of inconvenience as i have to travel appx 2km from my training institute to collect the product causing me a lot of inconvinience by the delay. when i called the customer care they assured me to resolve my issues and when i requested to talk to the manager they said a call would be arranged within 4 hours, but it did not happen. Now the nike football also has stitching issues and i was assured a reverse pickup would be arranged within 24-48 hours, but since 4 days has passed but no approach has been made by the company to resolve any of my complaints hence i want a strict action taken against them for causing numerous problems to me as a customer.

i want a compesation from snapdeal for all the mental and physical trouble caused over the period and my products to be delivered and exchanged immediately causing me no futher trouble.

Complainant Information
name- shivang e-mail shivang.neil.raina@gmail