I have brought the SONY VIAO laptop on 15th Aug with great hope. overall performance was average but still there was low battery backup and low screen display quality. Just after one and half month later the screen went crack it shows like the broken glass without doing nothing. We just watched movies and closed laptop and opened after a half an hour and switched on laptop then it has seen that the LCD screen went cracked looking like the broken glass. initially i suspect something might happen externally but i conformed that with no any touch to laptop or without any manual intervention this had happened then i contacted to service centre refused to consider it in warranty terms. Then i googled it for so I found especially Sony is specialist in this problem. and it is the manufacturing fault only so bad is brand. Again the sony customer care is so poor that they don’t reply and only they forward to higher authority but no solution and they are charging about 10000 rupees for replacement. which about 45% of laptop purchase price. SO I request each and everyone of you never buy an Sony Laptop its garbage and it waste of my hard earned money. They just loot the consumers. They dont even listen the what had happened they just say that it is physical damage but they dont eventry to understand the problem I faced huge loss. So please all don’t buy this laptop. ACER is the best and next is HP. I want replacement for my sony screen crack because am not responsible for manufacturing fault

Regards
laxmikant.dornal@ril.