I purchased Sony LED TV 40 inches model KLV 40EX 430 from E-MAX Dubai UAE on Invoice No CCINV /1200949519 dated 27th April 2013 arrived India on 5th May 2013. Suddenly on 13th Oct.2013 the screen become black, immediately complaint was lodged to call centre of Sony. On 13 Oct13 first complaint launched and allotted the authorized service center J.P Electronics in Vaishali GZB. Complaint no: 16061217 15 Oct engineer visited and diagnosed that display panel problem and told to send the email on service center email id (jp.vaishali.sony@gmail.com cc to sonyindia.care@ap.sony.com for approval from Sony due to internationally purchased TV It took 9 days to take approval after making numerous calls to customer care center & service center. On 24 Oct approval granted. From 24th till 9th of Nov.2013, We are constantly following up customer care center & service center to get the work done but they keep on replying that we are waiting for the part as takes time as it has to be imported from Bangkok or Singapore as soon as it will arrive we will take led for repair. Here I want to invite your attention the same model is available in India. On 9th of NOV got the impressive discount scheme by Sony that on purchase of new LED TV we will offer you 25% discount on total cost. Then what is the value of warranty given by a world known company. Till today they are forcing me to accept this offer. I am asking you what your opinion about this offer is? Im fed up of my repeated call at call centre, I am sending you the dates /time and the name of persons to who attended the calls. .

Mr Nilesh Pandey 13 Oct13 14:54 complaint launched Mr Sunil Bhutt 21 Oct 12:08 Ms Divya Kaushik 02 Nov13 12:43 Mr Anil Kumar 9 Nov13 13:28 Ms Shubhra Verma 9 Nov 15:44 Mr Sunil Bhutt 11 Nov 12:08 Ms Akansha 11 Nov 16:17 Mr Sayed Ali 11 Nov.13 16:20 (Floor Manager) Mr Kush Chopra 14 Nov :17:15 (Floor Manager) Mr. Prateek Customercare Exe. November 18, 2013 at 12.35 Mr. Sayad Ali Floor Manager November 18, 2013 at 12.45 again at 17.00 I am approaching you with the hope that you will look into the matter & get repair work done ASAP, If after this my TV is not replaced I will have no other option except to go court of law. (Consumer forum). Waiting for your immediate action. Anshu Saxena Monday, November 19, 2013 06:31:17

Regards
anshsaxena@gmail.