I Purchased a 40” inch Colour Sony LED TV KDL-EX520 from Bangkok. I had heard a lot about Sony product quality I blindly bought the product. Now I am facing the vertical lines and distortion on the screen, when approached the customer care(complaint no 18723200 On 23.04.2014 and 18951960 On 08.05.2014).The engineer came to inspect the TV. He told me that it was the display panel problem and which needs to be changed and the cost would be around Rs. 22000. I mean after paying so much price for a brand that claims to be of best quality I need to pay almost 40% of the TV cost within such short span of usage makes me think what do you define as quality. When I did some research on the internet on the product I found a lot of people facing this same problem and this to be a manufacturing defect (that explains why production of this model has stopped).

I would request the concern authority to take immediate action on this and get my TV display panel replaced free of cost .I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products. So please look into this matter as soon as possible, expecting a Favorable Response from such a big reputed organization. With Regards, B 64 Shanthinikethan Apartments Anna Nagar,Madurai -625020

Regards
pjrameshaventis@gmail.