I am really sad to inform you about the quality of service that I have received from a brand like TATA. I have been suffering since day one of taking this connection. My Photon number was supposed to be 9212073386. I had taken this device from Ericsson Corporate and was activated on 11th Feb (as per Customer Service), but I have never been able to use the device. After repeated complaints in your customer care, someone visited my location (Mr. Govind: 9266660658) who informed that the location for which the connection is allocated doesn’t have Network coverage and their towers are still under maintenance work. As per him, the location is OVERLOADED. Well nothing happened after his visit and his feedback as TATA didn’t take any action on this and asked me to wait for 3-4 months till their towers are setup in my location. I mean how ridiculous that I keep on paying bills while you setup your towers. With my multiple follow ups with Customer care to close the connection and Return of Device. They asked me to contact Dealer from where i bought, he sent me back to onsite engineer who visited me and Onsite Engineer guided me back to customer care center. I was shuffling between these 3 for a week after which I got connected to Mr. Harbhajan from your customer care. He advised me to visit Service center which is like way far off from my place where i stay.

Anyways I reconfirmed at Customer care center before I actually visited Service center to be assured that I am being guided correctly. I spoke to Harbhajan, Manoj and Ravi and they all guided me to Service Center. As per their recommendations, I visited Customer care center at Sarojini Nagar (Shop No#68) and executives there at first very reluctant to take the device and told me to visit Connaught place branch as they feel it will be delayed if they process. After requesting them to take the device back, she (Zeenat Un Nisa) started checking her system and told me to get the Buyback comment updated in CRM from Onsite Engineer and get the connection restored from customer care etc etc. And she refused to take the device back and asked me to visit again once all these things are in place. I called customer care center from the Store itself and let Zeenat spoke to the customer care Executive (Manoj and Ravi) and they asked me to visit the store again after 48 hours till they do their homework. TILL NOW, I HAVEN’T RECEIVED ANY UPDATE FROM CUSTOMER CARE OR SERVICE CENTER WHETHER THEIR HOMEWORK IS DONE OR NOT AND WHEN WILL I GET MY MONEY BACK WHICH I FEEL I HAVE WASTED BUYING SUCH A PRODUCT. Now my questions to you are: 1. Why do you sell connection when you don’t have coverage for specific locations? 3. Why Customer service is guiding to Service center when they things are pending at their end. 3. Why do Customer call up Onsite Engineer to update the comments in CRM or Restore the number? 4. Why your executives are not educated enough to guide the Customer properly?

I want my Money back for the device and other expenses that I had to bear and compensation for my Time and Mental Harassment.

Email Id: anurani3011@gmail.