I applied for the Tikona braodband on 26th March, but they still havn’t responded to my application.

I even registered a complaint with them and emailed them but still no reply. I fear that they may misuse my document.

Following is the email I send to them. Please help me.

From: Pardeep Mittal
Date: Thu, Apr 8, 2010 at 11:15 AM
Subject: Misuse of my documents
To: customercare@tikona.in
Cc: nodal.maharashtra@tikona.in, nagesh.prasad@tikona.in

Hello,

I wanted to complain about the Tikona sales person in my area (Samrat Sovereign Building, Malwadi, Hadapsar, Pune).

Mr. Avinash (9371802727) and Mr Vijay (9371351262) have taken my documents (Flat lease agreement copy, Pan card copy, Driving License copy) for Tikona broadband installation and demo purpose on Friday, 26th March. They promised me that one of the technical person will turn up next day to demo the service and installation. But nobody turned up even after I called them many times throughout the weekend (27-28 march). Whenever I call Avinash on the above no, he either will not pick the call or cut the line. When I tried calling Vijay, he used to say that some person will come today/tomorrow but nobody turned up.

I tried same thing previous weekend as well, but to no avail. Then I called up your customer care people on 06th April and Mr Umesh registered my complaint as complaint ID 1-384564580. He assured my that I’ll receive a feedback from Tikona within 6 hrs, but till today I’ve not received any feedback.

I worry that these sales person may misuse my documents (Mr Avinash, Mr Vijay). Please let me know the status of my application if it was registered. If I don’t get the satisfactory answer for this I may’ve to approach regulatory authorities about this.

Cheers!!
Pardeep Mittal