Dear Sir,

This letter is about the pending service issues which is mention in the trail mail. Unfortunately after many reminders that we send to the concerned persons, the problem remains unresolved. I am here by requesting that you :

1. Either replace the material
2. Or refund the money to the customer

Please confirm that you will honor our request. Thank you for your anticipated assistance to resolving these long pending customer complaints,

Sincerely,
For Lan Mark Shops India Pvt.