Toyota Innova – Non Functional of air bags

I own a Toyota Innova (Year of Purchase – July 2012) which is used by my family Jamshedpur, Jharkhand. I wish to bring to your notice about the problem of non-functional of air bags in our Toyota Innova which unfortunately met with an accident in Jamshedpur, Jharkhand. Name of Customer: Naseem Javed Khan License Plate No.: JH 05AS 5174 Insurance Policy No.: 0152007427 01 (10/07/2013 till 09/07/2014) Date of Accident: 22nd December, 2013 Place of Accident: Dhatkidih, Jamshedpur Thank god, my driver is safe as he was wearing seat beats and so is my wife who was in the back seat. They were returning home after dropping my 2 daughters at a friend’s house for lunch just 10 minutes before the accident. I shudder to think what would have happened if my children had been in the car!!!!!!! A FIR has been also registered in the local police station in this regard. My family is under tremendous distress because of this. I would like TOYOTA to explain the non-functional of the air bags. A lot of people are also questioning this. I am applying a Total Loss Claim from the insurance company. However the response from Toyota-Kirlosker, Bangalore has been not very encouraging. Its my RIGHT to SAFETY for myself and my family. But the company and been till now dodging all questions raised by me and my family with regard to the malfunctioning of the air bags. I am scared Toyota-Kirlosker along with the dealer is not addressing my grievances in a proper manner and that I may not be compensated in this matter. My family is going through great trouble because they don’t have a car now and have to go to school in this severe winter in an auto.

First of all I want a answer from TOYOTA as to why the AIR BAG didn’t function. The damage to the car is severe so I want Toyota Kirloskar to replace my car with a new one. We have suffered economically and emotional because of this accident.

Complainant Information
name- njkhan

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