Sir, I have booked Three Ticket Via TravelYaari.com Date Journey For PNR. No. Amount (Rs) Payment Gateway 29-12-14 Chhatarpur-Indore 33876009-762449 600 .00 Paytm- Offering 30%* (125 Rs. Max cash back) 29-12-14 Bhopal-Chhatarpur 33874840-762355 400.00 29-12-14 Bhopal-Chhatarpur 33871193-762082 400.00 But due to some critical weather and health condition I had to go for cancellation of all of these tickets on 01-01-15 two days before actual journey which as per cancellation charges deserves 30 % deduction so three Cancellation receipts with refunds calculation generated as follow Date Journey For PNR. No. Amount to be Refunded (Rs.) 01-01-15 Chhatarpur-Indore 33876009-762449 480.00 01-01-15 Bhopal-Chhatarpur 33874840-762355 280.00 01-01-15 Bhopal-Chhatarpur 33871193-762082 315.00 Total 1075.00 So as per receipt Rs. 1075.00 is the amount to be refunded however only 645 Rs. refunded subtracting 370 Rs., whereas no such condition at the time of booking was mentioned on booking portal and no such additional deduction was reflected leaving 30% cancellation charge in cancellation receipt generated automatically at the time of cancellation. I have discussed more than 4 to five times on 5th Jan 2015 with Mr. Hiren, Mr. Harshal, Mr. Ravi who were representing customer desk via phone 07944820000 (TravelYari Customer Care No.) in reply orally they said that this charge is deducted as cash back charges Rs. 370 which you received at the time of booking Via Paytm Gateway. At the time of booking no such condition was mentioned at portal which led me to book and later cancel my ticket looking a refund amount on cancellation receipt one after another which were not actualize in real. Kindly resolve the issue. Swapnil Gangele ramnamah@gmail.com, PH- 08989983xxx

I faced loss of 370 rs. and mental harassment which deserve compensation around 4000 by this bus journey booking site.

Email Id: ramnamah@gmail.