Vivek’s Electronics / Consumer Durables Shop – Review

I have purchased a washing machine in Viveks Ltd., Chennai on 28/3/2013 via Invoice no.471205971 (FD / C.No. 9205 / 0551) and the same had warranty period of 2 years. Exactly 4 months after the warranty period, it was not working. We approached the toll free help line on 27th July. Service engineer visited yesterday and said the Module board is not working and the estimated cost is 10,000. It was totally a surprise as the module board doesn’t function in 2 years time. I have trusted Siemens and have bought the same.

Seeking your help in getting the same changed from your side as I am sure that should be some manufacturing defect. I will not be able to bear such high cost in the end of 2 year itself. Have enclosed the copy of the service report and Warranty card for your kind reference. Subsequent to the above update sent to complaints, I have received a mail from them saying that they will give me 30% discount. If the manufacturing of the product is good, why should they try to compromise me. It is purely the defect of the product and the company should change the module board on their cost.. I am willing to take this to consumer court as they have cheated me and it clearly shows that the company is not looking at quality and only sales.

Regards
kamal.manoghar@bajajallianz.co.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.