1) Excess billing, on repeated basis. 2) Unethical way to deal 3) Misleading and improper information provided by executives. 4) Non-closure of complaints raised, unreasonable delay in the same. 5) Despite there being excess billing and complaint raised for such excess billing; out-going calls being bared on all the CUG connections taken in the name of the company. 6) Intimation of barring the out-going calls by customer care executives for non-payment (which is on account of excess billed) 7) Things discussed with customer care are not done. 8) We were told that a customer relationship manager will take care of all the communication for corporate cug,but no crm was alloted till date 9) Details of some of the customer care ref no: Date: Ref No: Person involved 30.09.13 1586912476/1586925828 Backend 09.11.13 1599772818/1599770740 05.12.13 1608033142 Goutham Chand Surana MD – Saritha Impex & Marketing Ltd Contact no: 7418023339 Having taken 6 CUG connections in the company’s name

1) Waiver of all the extra charges and compensation expenses for travel & time wastage on such travel and in calling & explaining every customer care executive the issues faced. 2) Action to be taken against the company for such irresponsible and unacceptable dealing with customers. 3) Additional compensation as per Law for all the difficulties in day to day business deals, staff scrutinizing or auditing every bill for every month for all the CUG connections. 4) Recorded audio of all the call logs with all the customer care for complaints against CUG connection for our company. To prove cum substantiate the trouble caused to us.

Complainant Information
name- gouthamsurana