Vodafone have no internal communication at all. Different promises are given out by employees who talk to the customers and which are not being honored by the company. I had requested for their employee to collect my bill amount from my home but 2 days later someone else called me up saying the request wasn’t registered and filed in another one for the same promising me that the payment would be collected next day at noon. No one showed up till the next 4 days. The person came on the 3rd and I gave him FULL PAYMENT (Which was yesterday). The next day Vodafone again deactivated my outgoing and blamed me for delaying the payment. They are saying they will activate my number only after their payment has been marked clear when clearly the delay was on their end.

Naresh was defensive at most during the entire conversation, not willing to listen to my facts, tried to manipulate the conversation when their faults were getting highlighted and tried to put the blame on me for a violation of deadlines from their end. There were also a couple of taunts directed at me during the conversation. The company’s pathetic services coupled with his unapologetic attitude and arrogance over the phone is shocking. On priority, I want my number to be activated right away . For the bigger picture, I also want Vodafone to look into how their customers are being treated by such employees and would like to see a proper action against such incidents which harass a customer to the extent that they have to shout and abuse over the phone to make a point with their executive who isnt willing to listen otherwise.

Email Id: mohitwadhwa91@yahoo