Dear Sirs , We are INTRICAST PVT LTD, India’s leading Valve casting manufacturing foundry, since the last 25 years , based in Rajkot , Gujarat . We currently own FIVE Volkswagen Passat, and the below mentioned issue, is regarding a very serious default we encountered in 1 of the same. Car Details : Model No. : PASSAT 2.0 CRDI DS DATE OF PURCHASE : 30/12/2009 VIN : WVWG093C69A000309 ENGINE NO. : CBA085035 Registraion no: GJ3CR9473 Details of the Default : The above said vehicle has been detected to have a significant amount of metallic like particles present in the fuel tank , and as a result of which, the same have been circulated throughout the fuel system . The car as a result of this , was stalled and after diagnosis by the local Volkswagen Dealership Mechanic , the above conclusion was adjudged . As per the diagnostic reports, it was concluded that a majority of the Fuel System Parts , have to be completely replaced , the list of which is attached below . Coming to Our concern is that , If the Car comes with an efficient Fuel Filter , which at the time of default , and in the history of the car in our possession , has been regularly serviced and changed , as and when prescribed , WHY IS IT THAT STILL THE METALLIC LIKE PARTS WERE ABLE TO REACH THE FUEL SYSTEM PARTS , defected at the moment ?? This clearly indicates a MALFUNCTION IN THE WORKING OF THE FUEL FILTER OR A LIKELY DEFECTED FUEL FILTER , provided by the company ITSELF , and hence since the resulting default is due to the same malfunction OR defective fuel filter , shouldn’t the replacement of the defected parts be the Sole Responsibility of the Volkswagen Company?? Kindly understand that such a defect in a car as sophisticated as VW PASSAT , has raised some serious quality concerns in our minds , regarding THE RELIABILITY AND CUSTOMER SERVICE , provided by company . The disappointment is to the extent , that it has taken aback our CONFIDENCE in company.

Email Id: dilip.d@intricastindia