Yepme.com – Defective Product – No Replacement / Refund

Dear Sir, I had purchased a product on this website (advertised through FACEBOOK), and the product was defective. Upon contacting them, they said that they are going to replace the product initially and due to non-availability of the product they assured me a refund. After 1 month when I call back about the refund, they said that it is not yet submitted at all and they offered me an other product as they said refund is a long process. I call back to order an other product and they said that it cannot be processed as they do not have any info about the replacement or refund. I tried to contact them through Social networking site by commenting on this and they have blocked my access to comment anything on their page. I contact them for a refund and they still say that they need more than 30 business days to think about it. The entire process has already taken close to 7 months now. All attempts made by me to contact them failed and the representatives are too rude to provide any information. They have taken the payment through Debit Card / Net banking and still they have deleted all the orders made by me so far from their portal. However, I have all the e-mails sent by them about the order/payment/complaint confirmation. Details of the order number and other details are mentioned below: Order Num 5913292 Order Date 16-Mar-14 Payment Through Debit Card – Online Amount 852 Particulars Shoes – 3 Pairs Issue Canvas shoes was defective – sent it back Complain ID 616209 Resolution provided by YEP ME Replacement Resolution Failed Reason Size not available Order Num 6017754 Order Date 15-Apr-14 Payment Through Debit Card – Online Amount 0 (Under replacement) Particulars Shoes – 1 Pair Issue Wrong size was shipped as replacement Complain ID 646783 Resolution provided by YEP ME Refund Resolution Failed Reason No refund made Order Date 18-May-14 Particulars Shoes – 1 Pair Issue Raised a complain – refund was promised Complain ID 661522 Resolution provided by YEP ME Refund Resolution Failed Reason No refund made Complain ID 6017754 Resolution provided by YEP ME Refund Resolution Failed Reason No refund made Complain ID 895324 Resolution provided by YEP ME Refund Resolution Failed Reason No refund made Complain ID 704553 Resolution provided by YEP ME No response Resolution Failed Reason No response I request you to warn this portal not to cheat people and follow the correct business ethics and stop connning me. regards, Praveen.

Refund with better customer service and good business ethics

Email Id: praveenrao4u31@gmail.

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