On 1st June 2015, I opened my Airtel account and it shows the amount of 471 rs to be paid. I click on the button to pay the amount and payed via netbanking and selecting HDFC bank on airtel website. Somehow after some time the airtel page shows the error regarding online transaction. Since I received the transaction number and the amount was deducted from my hdfc account , I mailed to airtel regarding the incident. They replied me the proof of my transaction as the transaction Id I received and the account summery of my bank account showing the deduction towards airtel. I mailed them the detail and they assign me the reference number saying it will be resolved by 48 hours which means by 4th of June. As it was not resolved by 4th, I again mailed to them and airtel called me and ask everything in detail. after this they again give me the ref. number and says it will be resolved by 2-3 days. It is to be note that 11th June was last date to pay as afterwards I have to pay 100 rs surcharge, so I again mailed them after some days that what happens. again they call me and ask the issue in detail and gave me ref. no. On nearby 8 or 9 June I again mailed them and included higher authority mail id for Delhi region to bring all this in their notice. Again one madam sarita called me and asked everything in detail and ask me to send the proof of my transaction. Again I mailed them all things. In this all mailing , I receive the mail from airtel that there is some issue on my part while paying online. I asked them what is the issue and done several followups and asked them the proof as what I have given to them. But all in vein. After about 50 mails they finally replied me yesterday that this transaction failure was because of my card expiration. I replied them that every thing else working fine and my card is not expired as I am able to do other transactions. I also contacted HDFC bank and they told me that your account has already showing the payment towards airtel/Citrus payment gateway for that Sum , than how come its a failure on bank part? I repeatedly request airtel to resolve this issue and giving me the reasonable proof so that if there is any mistake from bank part, they can rectify then and also told them that how much all these followups hampering my peace of mind and work. But nothing seems to affect airtel I think. I am highly surprised by the behavior of airtel. It is thus clear that they deliberately mis handling this issue as I as a customer , its hard for me to close this mobile number, so eventually customer has to bow. I can give further clarifications and all the email conversations of me and airtel.

I want to resolve this issue asap and to make realize airtel the ethics and do not consider themselves as king.