Sir, This complain is regarding Amazon India order number 171-1304562-3705137 placed on 13 June, 2015 for two kids tee shirt. I have received part of product (1 tee short) on June, 2015. But, i got massage in my mobile and Amazon id (attached) that both product are delivered. So, i immediately complained to Amazon C Care regarding undelivered product. They replied, after inquiry they will inform to by 22 June, 2015. On 22 June I had chat with them, regarding the status of product. They replied that the product is lost in transit, and could not delivered you. But i asked them why is shows delivered in my Amazon account. They replied it is system mistake and they will return the amount paid by me. But I denied for refund and requested them to resend the item again though it is currently available in the website. C Care replied they don’t have that policy to resent item to the customers, unless again order placed for the same. I argued and told them to show Amazon document regarding same. They denied to send again and told repeatably that i need to cancel the order and reorder again, which is double price now (I purchased for Rs. 239.60, the current price is rs. 479.20). The conversations i am attaching as follows in next para. regards Sisir Kumar Patra Scientist NIOT campus, Chennai, 600100

1. How Amazon India cheat with customers i.e without delivering the product, sends massage that the product is delivered? 2. if a product is lost in transit, why can’t it resend by inquiry from their side without affecting the consumer? 3. Without any Govt. or Amazon Policy, how can Amazon cancel the product and return the money, though it is available in the stock? 4. i need the Amazon refund policy and document where it is written that, if product is lost, they will refund the amount, without sending the product again, if it is in stock.

Email Id: sisir.skp@gmail