The BMC ‘L’ ward office at kurla vegetable near kurla station is supposed to cater to all the needs of the people residing in the ‘L’ ward of mumbai, but sad to say it is very disorganized. On the ground floor is a AC hall that has 8 counters where the people can pay the BMC all monetary matters be it municipal taxes the fees for various charges due to the BMC, one would expect this setup would be VERY EFFICIENT in executing whatever challenges it encounters in terms of even if a big crowd approach it to pay their dues owed to the bmc it would be immediately handled and executed, but sad to say IT IS JUST THE OPPOSITE. On 5th Jan I wanted to pay just Rs 385/- as fees for the extract that I needed from the BMC register to be used by my building society,there was a big line of people who wanted to pay the bmc, but out of 8 counters ONLY 5 WERE FUNCTIONAL, (I stood in the line from 11.00 am) and when I entered the hall ONLY 2 OUT OF THE 8 WERE FUNCTIONAL ie EVEN OUT OF THE 5 THAT WERE WORKING 3 HAD CLOSED DOWN, some of the closed counters had the attendant sitting behind the counter but doing some other work,other workers(whom I presumed who were supposed to man the closed nonfunctional counters) were having a good time by laughing, joking eating talking with each other, AND THEY SEEN THE REMAINING CROWD ENTER AND FILL THE HALL BUT STILL KEPT PERSISTING WITH THE NONSENSE THEY WERE DOING NOT BOTHERED ABOUT THE PLIGHT OF THE PEOPLE WHO HAD BEEN STANDING FOR A LONG TIME SINCE THE MORNING. The internet speed of the computers was miserable, (eg when I was at the counter, the girl began counting the denominations of the notes she had and kept looking at the computer waiting for the result), this speaks volumes of the efficiency of the bmc that has computers,BUT WHOSE INTERNET SPEED IS RIDICOUSLY SLOW. I questioned one of the officials on the 2nd floor about the poor performance of the counter on the ground floor, AND HE JUSTIFIED THE PERFORMANCE SAYING THAT THE NUMBER OF STAFF WAS LESS AND NOTHING COULD BE DONE. IS THIS THE WAY HOW A PUBLIC UTILITY FUNCTIONS. CAN ANYTHING BE DONE TO MAKE THEM MORE EFFICIENT AND SERVE THE PUBLIC IN A BETTER WAY. I TRIED TO MEET THE WARD OFFICER, TO COMPLAIN, BUT HIS CABIN WAS LOCKED, AND THE ATTENDANT SAID THAT HE WAS ON OUTDOOR DUTY.

Roger Titus