I was working in Dubai, the United Arab Emirates, for 7 years and I lost the job and relocated to Delhi recently. I sent my household items to Delhi from the UAE through ship cargo. My cargo agent was M/s. Excellent Cargo (their invoice enclosed). They sent the consignment from UAE through the carrier Cargo Care, Dubai, UAE. Consignment destination was dry port, Delhi, and I was responsible for destination charge and customs clearance etc. However, Brizo Logistics Mumbai sent me an invoice of `19460. Brizo Logistics Pvt Ltd is Cargo Care’s Agent in Mumbai. They have their agent in Delhi to collect money. Even after several days and long chain of email communications also, they were not ready to withdraw unauthorized invoice. At last, I had no option but to bend before their illegal act and I paid money and I warned them several times that whoever is the culprit, I will bring them before law and I think they are immunized to such with such extortion of money from helpless consignees. My cargo invoice says my destination is Delhi dry port. My Bill of Lading clearly says freight is prepaid and I have to pay only destination charges. I have separately paid that thru my handling agent in Delhi. So this Brizo’s invoice from Mumbai is completely unauthorized and for extortion of money. I have all records of documents and communication and can produce if need arise.

Several days me and my family had to live without cooking food and without proper cloths (in winter) and other basic necessities of good living. Eating good and neat and clean food from restaurant itself is a very costly account. Since I am working in a busy office in Delhi and joined recently the mental pressure created by this invoice is beyond words. I had to devote a lot of time for communicating with these people and at last for no use. I had to pay money.

Complainant Information
name- devarajan