I purchased this machine in August 2014 from Croma, Pune. This machine has given me nothing but trouble from day 1. Instead of rinsing off, the soap got stuck to the clothes. All clothes washed by this machine had soap stains on them. Almost every day I had to call the Samsung service center to lodge a complaint for the same. Every week, an engineer from Samsung would turn up at my house to take pictures of the clothes and offer me new solutions. After many visits and photographs and solutions, the engineers told me that the machine was faulty. The company would take a decision on whether to replace the money or give me a refund. I was insistent that I wanted a refund as I felt that not just my machine but all the machines in that particular range were defective. (the engineers that had visited my house had dropped hints about the same) Suddenly on 5/12/14, I got a call from Samsung was going to get my machine replaced and not give me a refund. The new machine was worse than the earlier one; the earlier machine just left soap on the clothes while the new machine left both soap and dirt on the clothes. There was no difference between the unwashed clothes and the clothes washed by this machine.Again i had to go through the same routine; call up the call center and wait for the visits by the engineer. Since December, I have called the Samsung call center so often, the executives recognize my voice. I dont know what happened this time but the solutions offered by the people at the call center and the engineers were harebrained. A call center executive told me that Samsung has recommended using only Surf Excel Matic or Excel Matic for this particular model (for a top loading machine)!! On being asked if this recommendation is printed in the washing machine manual, he had no answer. One engineer asked me to make a paste of the washing powder before putting it in the machine. Another engineer went as far to say that the machine should be cleaned every 15 days with 4-5 caps of Harpic, a toilet cleaner!!!! Imagine, using a toilet cleaner to clean a washing machine. I am looking forward to the next solution and will update my review with the next solution. I don t blame the field staff of Samsung for trying ; they are trying their best to help but even they know that all models in this range have the same defect. There seems to be a design flaw in the model and replacing one machine with another will not resolve the problem.

Refund of the purchase price

Email Id: thenameisniraj@gmail