My Home loan was sanctioned against application number 7779132588 at 10.5% fixed rate. My home loan account number is LBGHZ00001975181. I was given sanction letter with the said details for a home loan of 4500000 at 10.5% fixed for first 5 years and renewable for another 5 years for a total loan term of 20 years. However at the time of disbursement, I was informed that the sanction letter was incorrect and the rate of interest applicable would be 10.75%. This is totally a breach of agreement between myself and the bank. How come a wrong sanction letter was given to me with the wrong interest rate. I feel cheated by the bank. I have accepted the sanction letter with 10.5% as the rate of interest.Now I am at a stage that I cannot go anywhere else and the bank is trying to take me for granted.I have been harassed for unwanted reason. A personal loan was shown open in my name but the details provided was incorrect. I had made it clear at the time of application that I have a personal loan in the name of my wife for Rs. 5200 which is getting over in March 2013. But I was informed that no proof would be required since it is getting over. Now my disbursement cheque was stopped stating that I have an open loan and I need to provide proof. The way this entire loan application was handled by the credit team is very shabby and questionable. Due to their fault I would have to pay additional 700 Rs per month for EMI. I have an approved sanction letter with 10.5% as a rate of interest. I will not pay 10.75 as it will be a breach of the agreement. Also, the EMI letter given to me was different and the EMI’s debited from account was different. Due to this reason my first EMI was returned due to insufficient funds. Because of the bank people my account statement was ruined. I have been chasing the customer care and the Nodal office since 22 March 2013. Till date no one has contacted me to offer a solution. Even, I requested the sales person from the bank who handled my case to give me a copy of the Tripartite agreement but I was not given a copy of the same. 1. My home loan was sanctioned for 10.5% ROI on the sanction letter. But disbursement letter showed 10.75%. 2. Loan EMI shown on the disbursement letter was different and the amount debited from my account was different. 3. Due to wrong communication and incorrect processing, my bank account statement was ruined and EMI ECS got returned. ICICI bank charged me return charges and also loan EMI default penalty charges for no fault of mine. It was there wrong communication. 4. I had logged a complaint with the customer care, Nodal officer and also the branch sales manager on 22 March 2013. Till date I have not been contacted or no resolution given to me.

I want the following 1. Reversal of extra EMI debited from me. Revert to the agreed RIO of 10.5% fixed for first 5 years and renewable on 10.5% for another 5 years. The total term of the loan is 20 years. 2. Reversal of all penalties debited on account of ECS return from my ICICI bank account. 3. Clear my bank statement of these charges so that it does not show any return as bank statement is very crucial for any financial transactions in future. 4. Compensation from the bank due to the financial and mental harassment I had to go through for all the wrong doings of the bank personal. 5. Apology letter from the bank stating all the wrong doings and ensuring that my tenure of home loan with the bank is not effected and goes without any challenge. The terms and conditions of the home loan should not be altered under any condition.

Complainant Information
name- sudeepghosh