IFB washing machine – Stopped working under warranty charged

I hv purchased IFB washing machine angular 6.5 kg on 17/10/2010 at Lucknow. Now it has a problem. My complaint no. 13656371 to IFB dated 27/8 is yet not attended to. I have called them several times and have talked to more than 4 employees of IFB fruitlessly. I guess that since my machine is under warranty, they are not keen. Their complaint call center number is not toll free & they take 3 min to verify you and then keep you waiting. so every time I call, not only I am on phone for more than 3 min, but I pay for it too. When I called heir Branch Head, they play an advt of their products and even after listening to that my call was not answered. This happened twice. The local service in charge Mr. Anil Parashar called me on Friday to get the details of the problem, assured me of service next day and is now not picking my calls. Now what? Can you help me? Regards, TD

Unable to use washing machine to wash clothes. Have been giving clothes to Dhobi. Washing charges in last 6 days is Rs.500. But the inconvenience caused is regretable.

Email Id: triptisdayal@yahoo

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