Dear Sir I have purchased apple Iphone mobile with insurance on line from Infibeam under corporate program. The date of invoice is purchase is 28 October 2014.The invoice number is BT-141028-442-004 and order ID is 13712784. Last month the mobile got damaged badly in one of the incident. Hence I wrote email to Infibeam on date 23.03.2014 to claim insurance. 1. First they said that the insurance is not given to you. When I told them that I purchased the mobile with Insurance they replied that they will come back on this matter. It took 13 to 15 day for them to come back on what is action by them. During this period I was in continuously in touch with them on email and call. 2. One day a person from the Infibeam call me Navin Joshi 858887xxxx and said that we have forgot to Register your mobile insurance after purchase and now tell us how to do ahead. He gave offer of 50percentage cost sharing of repair or replacement. Which I denied and said it is Infibeam mistake and I will not share any cost and100percentage cost needs to be given by Infibeam. After discussion with that person he said to get the cost of repair from Apple Authorised service provider and they will pay the 100 percent cost. 3. I gave my mobile to Apple Authorised service provider RSG Infotech Pvt ltd. As per RSG Infotech the mobile cannot be repaired as per apple policy they will replace it in Rs. Twenty Thousand five Hundred and same quote given to Infibeam. 4. After submission of this cost to them they took their time and replied on 14.04.2015 that they will share Rs. Ten thousand only and balance need to be shared by Me. Which I denied and asked 100percentage cost share by them. 5. After this email I called there person told it was discussed that Infibeam will pay 100 percentages. He said please provide our Ac details we will do something. This was on date 14.04.2015. I provided AC details at the same time and date to them. 6. On 16.04.2015 I got email from them saying that the email is transferred to concern department and give us time. After my follow up with them they reverted with no solution and told that they cannot pay beyond Rs Ten thousand only. Where as the insurance terms and conditions say 100 percentage payments by Insurance Company. I lost lot of time and inconvenience to take follow up and call them. My mobile is used for official purpose and hence I am loosing time official work also. Please help me to justice with me.
I want compensation of Rs Ten Thousand over and above the complete replacement cost of the mobile. This because of Infibeam vested my valuable time and mental disturbance.
Email Id: sandychemical@gmail