We had following itinerary to attend a marriage ceremony at Mathura on 20th & 21st June 2014 and booked confirmed tickets on 02nd June 2014 as per Table below: Date From – To PNR/Class Train Train Dep. Train Arrival Amount Remark (1) 19.6.2014 Dehradun – New Delhi 2733694811/ 2nd AC 12206/ A.C. Express Departure 23.30 –Scheduled 01.45 AM (Actual) Arrival 05.05 AM Scheduled 07.30 AM (Actual) Rs 1222.47 Remark: Train reached New Delhi 2.25 hours late (2) 20.6.2014 New Delhi – Mathura 2833695172/ Executive Class 12002/ Bhopal Shatabdi 06.00 AM (Actual) – Rs 1207.47 Remark – Missed connecting train due to 2.25 hours late arrival of above train No. 12206 (3) 22.6.2014 Mathura – Nizamuddin 8512085xxx/ AC Chair Car 15059/ Jan Shatabdi 10.20 AM – Rs 532.47 Travelled (4)22.6.2014 Anand Vihar Terminal – Dehradun 2521904234/ 2nd AC 04053/ A.C. Express 14.25 – Rs 1107.47 Travelled Name of passengers: (a) Dr AKS Thakur, 60 years, and (b) Mrs Mukul Thakur, 57 years 2. When we missed the connecting train despite the fact that there was 55 minutes for the changeover on the same station, due to 2.25 hours late arrival of the first train. 3. We tried to contact Customer Care Centre but the phone was out of order. Even at the time of filing TDR on 23rd June 2014 phone was not working. 4. On reaching New Delhi we hired a AC Taxi from New Delhi Railway Station for Mathura at a cost of Rs 11,000.00 5. On reaching back on 22nd June 2014 night, I filed TDR stating that passenger not travelled; there are many options but option for missing train due late arrival is not present. 6. TDR is also rejected saying that time was over. From above facts it can be seen that I filed the TDR on the first opportunity. 7. This is deficiency in services provided by Railway to Senior Citizen which caused tremendous mental agony, harassment and excessive expenditure on various counts. There were no obvious reasons for this delay like breakdown, riots, etc.

We may be compensated for following: (a) Ticket Cost – Rs 1,207.47 (b) Porter Charges – Rs 250.00 (c) Taxi Charges – Rs 11,000.00 (d) Mental Agony, Harassment, etc.- Rs 50,000.00 (Rs 25,000.00 for each passenger) – Total – Rs 62,457.47 (Rupees Sixty Two Thousand Four Hundred Fifty Seven and paise Forty Seven)

Email Id: aksthakur@gmail