Jet Airways – dealy of refund of failed transaction

I am asking for a refund of failed transaction done on 3rd March through my credit card for which money was debited from my card, but no ticket was generated on Jet Airways web portal.. After repeated reminder for the refund of amount of Rs. 1178 and confirmation made by Jet Airways officials, the money has not refunded till date. Details of transactions are as below: My Jet Privilege Card No. is – 136341995 My Credit Card details are: Name on card: SUBHASH CHANDER TRIPATHI. Issuing Bank : CITI Bank Credit Card.: Citi VisaCard-Platinum 4386 XXX0 XXXX 3994 Trasanction Date: 3rd March 2014 Trasanction Time: 19:59 Trasanction Reference no : 74766514063 Amount: Rs. 1178/-

Refund with apology by Jet Airways.

Complainant Information
name- SUBHASH e-mail sct123@rediffmail.

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